Refund Policy

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours of placing it. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money back guarantee on any product that is defective or damaged during shipping. Just let us know and we will provide a return address and, at your preference, either a replacement or a full refund. If you are unsatisfied with your order for any other reason, please contact our support team and we will do our best to help you out.

Return Shipping

Customers are responsible for paying return shipping costs unless the product arrived defective or damaged.

Non-Refundable

We cannot issue a refund if:

Your order does not arrive due to factors within your control (e.g., providing an incorrect shipping address).
You simply change your mind after the 60 day window below has closed.

Refund Window

You may submit refund requests within 60 days of the delivery date. To request a refund, send your order number and reason for return to:
support@pinkpome.com