Privacy Policy

PinkPome™ BEAUTY (“PinkPome™,” “we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (collectively, the “Services”).

Our Services are powered by Shopify, which enables us to provide our online store, ecommerce functionality, checkout, and related services.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit, use, or make a purchase or other transaction through our Services, or when you otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control with respect to those matters.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understand how your information may be collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details including your name, billing address, shipping address, email address, telephone number, and other contact information.

Financial information including payment card information, financial account information, transaction details, payment method, payment confirmations, and related payment information. Payment information may be processed by Shopify and our payment service providers.

Account information including your username, password, preferences, settings, and other information associated with your customer account.

Transaction information including products you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as information about previous transactions.

Communications with us including information you provide when contacting customer support, submitting questions, reviews, feedback, or other communications.

Device information including information about your device, browser, operating system, network connection, IP address, and certain unique device identifiers.

Usage information including information about how, when, and how often you interact with or navigate our Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, place an order, visit or use our Services, contact us, subscribe to communications, submit a review, or otherwise provide information to us.

Automatically through the Services, including through your device, browser, cookies, pixels, and similar technologies when you visit or use our website.

From service providers, including companies we work with to provide technology, payment processing, analytics, customer support, fulfillment, shipping, marketing, or other business services.

From partners or other third parties, where permitted by applicable law and consistent with this Privacy Policy.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services.

We use personal information to provide our Services, process payments, fulfill orders, arrange shipping, process returns and exchanges, manage customer accounts, remember preferences, provide customer support, enable reviews, personalize your shopping experience, recommend products, and improve our Services.

Marketing and Advertising.

We may use personal information to send marketing, promotional, and advertising communications by email, SMS, or other permitted channels, and to display advertisements for PinkPome™ BEAUTY products or services. Where permitted, advertising may be based on products you previously viewed, purchased, added to your cart, or other interactions with our Services.

Security and Fraud Prevention.

We may use personal information to authenticate customer accounts, protect transactions, detect and investigate suspected fraudulent, illegal, unsafe, or malicious activity, and protect the security of our Services.

If you create an account, you are responsible for keeping your account credentials confidential.

Communicating With You.

We use personal information to respond to customer inquiries, provide customer support, send transactional communications, and maintain our relationship with you.

Legal and Compliance Purposes.

We may use personal information to comply with applicable laws, respond to lawful requests from government authorities, protect our rights, enforce our policies, investigate potential violations, resolve disputes, or participate in legal proceedings.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes consistent with this Privacy Policy.

This may include:

  • Shopify, payment processors, technology providers, shipping and fulfillment providers, analytics providers, cloud storage providers, customer support providers, and other service providers that perform services on our behalf.
  • Advertising, marketing, and business partners where permitted by applicable law.
  • Third parties when you direct us to disclose information or otherwise provide consent.
  • Affiliates or entities within our corporate group, where applicable.
  • Parties involved in a business transaction, such as a merger, acquisition, sale of assets, financing, restructuring, or bankruptcy.
  • Government authorities, courts, regulators, or other parties when required by law or legal process.
  • Other parties where disclosure is necessary to protect the rights, security, property, or users of PinkPome™ BEAUTY or the Services.

Relationship With Shopify

Our Services are hosted by Shopify.

Shopify collects and processes certain personal information about your access to and use of our Services in order to provide and improve its platform and related services.

Information you submit through our Services may be transmitted to and processed by Shopify and third-party service providers, including providers that may be located in countries other than where you reside.

Shopify may also process information relating to your interactions with our store and, where applicable, other Shopify merchants in connection with Shopify's services and enhanced features.

For more information about Shopify's privacy practices and applicable privacy rights, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to websites, applications, or online platforms operated by third parties.

If you follow a link to a third-party website that is not affiliated with or controlled by PinkPome™ BEAUTY, we recommend that you review that third party's privacy policy, security practices, and terms.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or services.

Information you provide through public or semi-public platforms, including social media services, may be visible to others depending on the platform and your privacy settings.

The inclusion of a third-party link does not necessarily constitute an endorsement of the website, service, or its owner or operator.

Children's Data

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the contact details listed below so that we can review the request and take appropriate action.

Security and Retention of Your Information

No method of transmission or storage is completely secure, and we cannot guarantee absolute security of personal information.

We encourage you not to use insecure communication channels to transmit sensitive or confidential information.

The length of time we retain personal information depends on factors including whether we need the information to provide Services, maintain an account, process transactions, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, or satisfy other legitimate business needs.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include:

Right to Access / Know.

You may have the right to request access to personal information we maintain about you.

Right to Delete.

You may have the right to request deletion of personal information we maintain about you.

Right to Correct.

You may have the right to request correction of inaccurate personal information.

Right to Portability.

In certain circumstances, you may have the right to receive a copy of personal information we maintain about you and request that it be transferred to another provider.

Right to Opt Out of Certain Marketing or Targeted Advertising.

Depending on applicable law, you may have the right to opt out of certain forms of targeted advertising, sale, sharing, or other processing of personal information.

Managing Communication Preferences.

You may unsubscribe from promotional emails by using the unsubscribe link contained in our marketing emails.

Even after opting out of marketing communications, we may continue to send non-promotional communications, such as order confirmations, account notices, security notices, and other transactional messages.

Where supported by applicable law, Global Privacy Control or similar privacy signals may also affect how certain information is processed.

You may exercise applicable privacy rights by contacting us using the information below.

We may need to verify your identity before processing a request, as permitted or required by applicable law.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the information provided below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection or privacy authority.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country where you reside.

These countries may have privacy laws that differ from those in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, legal requirements, or regulatory obligations.

When we make changes, we will post the updated Privacy Policy on this page and update the “Last updated” date.

We encourage you to review this Privacy Policy periodically.

Contact

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

PinkPome™ BEAUTY

PinkPome

support@pinkpome.com
Phone: 501-497-5704

Third-Party Data & Marketing

We may use cookies, pixels, analytics tools, advertising technologies, and similar technologies provided by third-party vendors to understand website activity, personalize marketing, measure advertising performance, and improve our Services.

Some third-party providers may combine information collected through our website with other information they maintain about you, where permitted by applicable law.

Where required, you may have the ability to opt out of certain targeted advertising or marketing activities using the privacy controls made available on our website or by contacting us.

Refunds

We offer a 100% money back guarantee on any product that is defective or damaged during shipping. Just let us know and we will provide a return address and, at your preference, either a replacement or a full refund. If you are unsatisfied with your order for any other reason, please contact our support team and we will do our best to help you out.

Return Shipping

Customers are responsible for paying return shipping costs unless the product arrived defective or damaged.

Non-Refundable

We cannot issue a refund if:

  • Your order does not arrive due to factors within your control (e.g., providing an incorrect shipping address).
  • You simply change your mind after the 60 day window below has closed.

Refund Window

You may submit refund requests within 60 days of the delivery date. To request a refund, send your order number and reason for return to: support@pinkpome.com

Return Address

PinkPome
271 W. Short St, Lexington, Kentucky 40507, United States